We collect profile information from you so that we can serve you better. There are a number of forms within our site that have been created so that you can provide us with this information. The one that you are most likely to have filled in is the registration form.
- We need a name and a billing/shipping address so that we can ship your purchase to the address of your choice.
- We require an email address because we correspond by email if we have questions or information about your order. Your email address is also the username for your account.
- We request a phone number because it is a good back up in case the email address is misspelled in the registration information and we need to phone you.
- When you submit your profile information on our forms, that information is sent through a secure, encrypted area which cannot be accessed by outsiders.
- Your personal profile is kept in our secure databases that only our company can access.
We respect your privacy and only request the information that we absolutely require in order to provide you with excellent customer service. If we are missing any of the registration information, then we will not be able to serve you as efficiently as we would prefer.
Our commitment to you:
- We never share your profile information with other companies or organizations.
- We do not collect any information from you without your knowledge.
- We do not keep your credit card information on file; once it goes to the bank, we never see it again.
We continue to improve and update our site to make sure that we provide secure and safe purchase transactions to our customers.
Our commitment to you:
- All on-site transactions are securely encrypted.
- We do NOT keep you credit card information on file. It is passed to the bank, and we never see it again.
- The amount being charged to your credit card is authorized by the bank when you make your purchase. That is the maximum amount that will be charged to your credit card for that order. We cannot raise the amount.
- A cookie is a little string of text that is entered into the memory of your browser.
- Cookies are not programs and they do not carry viruses.
- Our highest priority is to offer you secure and safe credit card transactions and cookies help us do that.
All our items have a 100% customer satisfaction guarantee. If you're not happy with your purchase, just send it back to us for refund or exchange. They must be returned to us within 10 days of when you receive them.
Most orders are shipped in 24-48 hours and arrive at your door in 5 to 20 days depend on the courier. If within 20 days after we confirmed the sending date and you do not have your order, please contact email@example.com and we will reply ASAP. Please note that if you order over the weekend (after 12 noon Friday) the order process will begin Monday morning.
All shipments will be sent by DHL , UPS, FedEx or Thai Air Parcel Post. Additional charges will be applied if the actual rate is greater. We will update your order on the status page of the web site. Please Click here to estimate the shipping costs.
Shipping and Handling Costs
Our handling charges cover the cost to pull orders from our warehouse.
Our shipping charges include:
- Packaging (approximately 50 to 70 cents per order).
- Shipper's wages to pack and ship each order .
- Delivery costs to post office/courier service.
- Actual postage as marked on the outside of each package .
- Customer service time.
- Pay by Credit Card.
- Pay by Fax.
Pay by Credit Card Pinklemon.com accepts American Express, MasterCard, Visa and JCB Card. After placing your order, you will be prompted to enter your credit card information on the order form.
Pay by Fax Shopping and Pay at Pinklemon.com is easy and secure but, if you prefer, you can pay by fax.
Then send your fax to 66-34-230-676 (International call) , 24 hours a day / 7 days a week. After we got your fax we will E-mail back to inform the shipping cost as soon as possible, and we will wait for your order acceptant by E-mail before processing the payment.
Change of Address
We cannot accept change of shipping address requests after an order has been processed.
Should you need to revise your shipping address (transposed number, missing suite or apartment number, etc.)
Should you require a complete change of "Ship To" information, you will be required to cancel your order and re-enter it. Pink Lemon.com reserves the right to refuse shipment to temporary addresses (such as a hotel or motel) without prior payment in full by credit card.
To check on your order status, please click DHL , UPS
Note: You will need your air way bill number for this inquiry.
PINKLEMON.COM reserves the right to accept or decline your order. The receipt of your order confirmation email does not guarantee the acceptance of your order, nor does it confirm our offer to sell. PINKLEMON.COM reserves the right at any time after receipts of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order in excess of $500.
Again, all of our items have a 100% customer satisfaction guarantee. If you're not happy with your purchase, just send it back to us for full refund or exchange. All merchandise must be returned to us within 10 days of when you receive them. You may return any of the following items for a full refund :
- any book or magazine in its original condition, or any book we recommended and you didn't enjoy.
- any unopened media (music CD, cassette tape, VHS tape, videogame, or software)
- and any other merchandise that's in new condition including original packaging and accessories
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. For your protection, we recommend that you use DHL,UPS or Insured Parcel Post for shipment. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address :
- PINK LEMON.COM
- REFUND DEPARTMENT
- 63/11 M.3, TARTAMNAK, NAKHONCHAISI,
- NAKHONPATHOM THAILAND POSTCODE 73120
- PHONE : 66-81-944-5420
Please note that we can process returns and refunds only for items purchased from PINK LEMON.COM
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that your refund may not include shipping and handling charges but can refund shipping costs only if the return is a result of our error. We will refund your purchase price to your credit card.
Customs and Import Duties Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from PINKLEMON.COM, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
How to cancel
You may cancel any item from an order that has not yet entered the shipping process, through firstname.lastname@example.org Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel. If you want to change the quantity of an item, please tell us. With any cancellation, please email us as soon as possible. We cannot cancel an order once it has entered the shipping process.
Links to Third Party Sites
This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and PINK LEMON is not responsible for the accuracy or reliability of any information, products, data, opinions, advice or statements made on these sites. PINK LEMON provides these links merely as a convenience and the inclusion of such links does not imply an endorsement. You further agree that PINK LEMON shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.
Although PINK LEMON has attempted to provide accurate information on the Web Site, Portable Life assumes no responsibility for the accuracy of the information. PINK LEMON may change the programs or products mentioned at any time without notice. Mention of non-Portable Life products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
ALL INFORMATION PROVIDED ON THIS WEB SITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. PORTABLE LIFE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. PORTABLE LIFE AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY PORTABLE LIFE PRODUCT, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF PORTABLE LIFE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.